Returns & Refunds 🛍️

 

We want you to love every order. If something's not right, we make returns simple!

📅 Our Return Window

You have 14 days from the date of your order to request a return or refund — completely free!

 

🔄 How to Start Your Return — Step by Step

1. Click the link to email us directly at styleheist.wb@gmail.com
2. Tell us what's wrong — describe the issue with your product or package
3. Let us know what you'd like — whether you want to cancel your order or replace the item(s)
4. We'll review your request — our team will look into your return enquiry
5. Receive your FREE return label — we'll email you a QR code to use as your free shipping label. No printing required!
6. Drop it off — take your parcel to any local post office and use the QR code to send it back to us
7. Allow 7 days for your package to reach us from the date you posted it
8. Inspection carried out — once received, our warehouse team will check that the item is unused, labels are intact, and everything is in the same condition as dispatched
9. Refund approved! — once passed inspection, your full order amount will be refunded to your original payment card or your bank account (just share your bank details if needed)

✅ Important Reminders

• Returns must be requested within 14 days of your order date
• Items must be unused, with labels still attached and in original condition
• Please include your order details in your email to help us process things faster

 

 

Easy, free, and hassle-free returns — because we're not happy until you are! 💕

Got questions? We're here 24/7 — styleheist.wb@gmail.comstyleheist.wb@gmail.com